I've had my current laptop for about a year now. My laptop has worked great, and has been the main place I work on school assignments, blog, work, etc. I had no complaints about my laptop until about 3-4 months ago when I noticed an unhappy clicking sound whenever I opened the screen, and eventually noticed what was happening. Every time I opened the screen, the hinges attaching the screen to the chassis would separate. They did not separate completely, but spread far enough apart that the screen sat at an angle, and I worried eventually they would split completely.
I put off doing anything about it for a few months. I didn't think the issue was that big of a deal until I noticed the separation getting worse and worse, and eventually with the prodding and encouragement from my best friend, I decided to contact Dell and get my computer sent in for repair.
My computer was sent out to be repaired a little over a week ago. When I sent it out for repair, it was my understanding that my computer was still covered by the warranty as I haven't even owned it for a year yet. I believed the issue would be covered by warranty because it was not caused by misuse (unless opening the laptop counts as misuse) and it wasn't accidental damage considering that I've never dropped my laptop, and carry it in a protective case.
Well, when my laptop finally arrived at the repair depot, I received a call stating that the repairs necessary were not covered by my warranty, as it was deemed by the repair-depot personnel to have been caused by accidental damage. I tried speaking with multiple people at Dell to explain to them that my computer has never been accidentally damaged, and whatever happened to my hinges must have been caused by a manufacturing flaw. My best friend researched the warranty further, and discovered that the necessary repairs should most definitely be covered by my warranty, yet despite multiple calls speaking with multiple representatives, Dell was still unwilling to fix my laptop covered by warranty.
After much stress and frustration, I got another call from Dell. No, they still weren't willing to repair it under warranty, but they told me they could repair it for $159.... $159?! I don't have that much money to just throw around, and certainly not for a repair that should be covered by warranty. After unsuccessfully trying to get the representatives at Dell to realize that it wasn't accidental damage, and that I wasn't lying to them, I finally decided it wasn't worth it. If I really needed to, I could throw some duct-tape on the hinges and call it good rather than waste hours on the phone with people who can barely speak English and aren't willing to believe me, or spend $159 on a repair that should have been covered. I told them to send it back.
Well, a couple days ago when I was sitting in my room talking to my best friend, I noticed a small black thing on my carpet. At first, I honestly thought it was nothing but a piece of lint. I thought nothing of it. But for some reason, after a time, I decided I didn't like it, and picked it up planning to throw it away (still under the assumption that it was lint). Well, I picked it up and it wasn't lint. It was a tiny black screw that I had no idea what it went to, but it looked important. I decided to put it on my bedside table in case one day I figured out what it was for.
Fast-forward to today. My computer arrived back from the repair depot. No, my computer was not fixed. In fact, when I pulled it out, I was disappointed and perturbed... The hinges were worse than when I sent it out for repair. I started to regret not pursuing the phone calls more. Maybe if I had been more determined and stern they would have covered it under the warranty that should have covered it in the first place. Then I even started regretting not paying the $159 they asked to get it repaired. I started thinking maybe the $159 they asked for would have been better than the chance the screen might soon fall off and the repairs associated with that.
Well, I went through the next few hours feeling concerned, wishing I had done more to get my computer fixed, until suddenly, late at night when I should have been asleep (like right now, I should be asleep), I suddenly had a light-bulb moment. The screw! I had seen one just like it before on the back of my laptop! Eagerly, I flipped on my light, flipped my computer upside down, grabbed the screw, and looked at the back of my computer. But.... both screw holes I could see had screws in them, screwed in securely. A few seconds of feeling defeat.... but wait...
As I looked at the back of my laptop in defeat, suddenly I noticed two holes near the hinges I hadn't noticed before.... screw holes! And one of them was missing! I stuck the screw in the hole and hurried downstairs to grab the tiny screw driver to screw it in. Success! One screw was missing completely, and the other was loose, so I put the one back in, and tightened the other, and flipped my computer right-side up.
Nervousness... I start opening my laptop screen, totally expecting to hear that awful clicking.... relief.... excitement! It didn't happen! No click! Close the screen... check the hinges.... they're still connected! Breathe a sign of relief mixed with feeling ecstatic. My computer is fixed! Hallelujah!
Then my thoughts started to turn to all of the different things that had happened or could have happened. I could have paid Dell $159 to "fix" my computer when obviously the technicians had no idea what the issue was. On all the phone calls, they said my hinges had gone bad. They obviously hadn't noticed a screw was missing.... and when it's your job to know what's wrong with a computer, and you can't notice a missing screw, well I'll let you fill in the blank. After-all, how many people have heard of a $159 screw? I certainly haven't, not even when you count labor involved in screwing it in, though it might be nice to get paid $159 every time you screw in a screw...
Holy cow, what had happened leading up to this? My computer has been having issues for months, I have no idea what the issue is, I send it in to get fixed expecting warranty to cover it. No luck. Dell is unwilling to fix it without payment. I give up. Send it back. Find a screw in my carpet that I am beyond lucky to not have vacuumed up, lost, or thrown away without even realizing what it was. Get my computer back. Get a prompting. Check the back of my computer. Find the missing screw hole, stick it in, tighten it and the other screw, and voila! My computer is fixed!
There are some people that might honestly be able to convince themselves that it was all a coincidence. Coincidence that I didn't pay $159. Coincidence I didn't vacuum or throw away that screw that had been on my carpet for at least 8 days (and I usually vacuum every 1-2 weeks). Coincidence that, at midnight lying awake in bed I suddenly have the impression that the screw I had since forgotten about finding anyway went to my computer. Coincidence that etc. etc. etc. But to me, it was not at all a coincidence. This was absolute proof that God still does, always has, and always will love me. Proof that I can still receive promptings. Proof that I still have God in my life.
Tonight is a good night, even though it's way past bed time. I'm writing this post on my computer that works great now, and feeling so thankful and loved. God is perfect. I love life.
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